CALL CENTER - MANAGER - URGENT

Essential Functions

• Hires and develops high-performing Client Service Executive
• Conducts performance reviews for Client Service Executive
• Identify area for improvement then develop and implement training program to meet and exceed performance goals
• Exercise positive and cooperative behavior that promotes teamwork
• Develops strategies to enhance customer experience and optimize operations performance in order to grow the business
• Coach team to optimize performance
• Monitors and documents team performance and manage performance appraisal sessions
• Assist team during peak hour / as when necessary
• Exceptionally strong time management and organizational skill set, excellence in both written and verbal communication with superior follow-through skills
• Manage customer experience and quality levels by monitoring customer service reps and surveying customers.
• Monitor all communication channels for customer dissatisfaction and / or complaints and ensure all are thoroughly addressed via Company SOP.
• Assist in creating SOP workflow procedures for various tasks to ensure streamlined processes and compliance by call center staff.
• Gain a thorough understanding of all products we offer (features, benefits) with intent on properly transferring this knowledge to the call center staff.
• Cross-train staff members on various roles in the call center to ensure staffing strategies when there are limited resources (employee calls out sick, etc)

Desired Skills & Experience

Diploma or equivalent is required. Bachelor's degree is preferable; or equivalent combination of education and working experience

General knowledge, skills and abilities:

• Knowledge of the company's products, services and business operations to enable resolution of customer inquiries
• Excellent customer service skills that build high levels of customer satisfaction
• Excellent in both written and verbal communication (English - minimal)
• Mandarin candidate will be an advantage due to the nature of work
• Computer navigation and operation skills
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment

Suitable applicants, please email your resume and expected salary to cs @ virtual-office.co.id

ACCOUNTING

2 positions available: JUNIOR and SENIOR

Yes, this job is about numbers. If you don't mind dealing with numbers and computer, this job may be right for you.

Interested candidates. please email your resume to: cs @ virtual-office.co.id

RECEPTIONISTS / CUSTOMER SUPPORT (Full time & Part time)

We are looking for enthusiastic people who loves to interacts with people from all walks of life. If you believe you've energetic and clear voice and basic computer knowledge, send us an email.

There are 2 different openings for this role.

1. Work from home - you need to have a reliable Internet connection and a decent computer (full time & part time)
2. Work in our office - you need to be able to travel to Subang Jaya, Selangor (full time & part time)

We welcome your resume at cs @ virtual-office.co.id

INSIDE SALES SPECIALIST

If you have experience in up-selling, cross-selling, developing a sales plan and great with people ad yet you don't have a great job now, send us your resume to be considered.

There is no "work from home" position for this job. Candidates will be working in our office at Menara Rajawali, Jakarta.

You can enquire or email your resume to: cs @ virtual-office.co.id

LICENSED COMPANY SECRETARY

If you're a licensed company secretary and looking for a full time position, contact us. You need to have a valid and current Company Secretary license.

Interested candidates, please email your resume to cs @ virtual-office.co.id